At StudyFRCEM, your satisfaction is our priority. We offer a 14-day money-back guarantee on all purchases. If you're not completely satisfied with our service, simply contact us within 14 days of your purchase for a full refund.
1. 14-Day Money-Back Guarantee
We want you to be completely satisfied with your StudyFRCEM purchase. That's why we offer a simple refund policy:
If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of your purchase date.
What's Covered:
- All paid plan purchases
- Full refund of the purchase amount
- Refund processed to original payment method
2. How to Request a Refund
Requesting a refund is simple. Just follow these steps:
- Contact our support team within 14 days of your purchase date via email at [email protected] or through our contact form.
- Include your purchase details such as the email address used for your account and approximate purchase date.
- We'll review and process your refund and you'll receive confirmation once it's complete.
3. Processing Time
We aim to process all refund requests as quickly as possible:
Request Review
We typically review refund requests within 1-3 business days.
Refund Processing
Once approved, refunds are processed within 5-10 business days depending on your payment provider.
Note: Refunds are issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
4. Fair Use Policy
To ensure fairness for all users and maintain the quality of our service, we have implemented a fair use policy:
Refund Abuse Monitoring
All refund requests are processed through our payment partner, Paddle. Refund patterns and account activity are monitored to detect and prevent abuse. Cases of suspected fraud or refund abuse may be referred to Paddle for review.
What constitutes refund abuse:
- Requesting multiple refunds across different accounts
- Patterns of purchasing, heavily using content, then requesting refunds
- Sharing account access with others before requesting a refund
- Any fraudulent or deceptive behaviour
Paddle, as our Merchant of Record, reserves the right to refuse refund requests where there is evidence of fraud, refund abuse, or other manipulative behaviour. This policy helps us keep our service affordable and accessible for all genuine users.
5. Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us:
About Our Service
StudyFRCEM is a digital self-study platform providing FRCEM exam preparation materials. Our service is fully automated and provides immediate access to our question bank and study resources upon purchase. There are no human-driven tutoring or consultation services included.